• Delivery Coverage: We deliver countrywide across Kenya.

• Processing Time: Orders are processed within 1–2 business days after confirmation of payment.

• Delivery Time:

  • Nairobi & Surrounding Areas: 1–3 business days.

  • Other Towns in Kenya: 3–7 business days, depending on location.

• Delivery Fees: Delivery charges vary based on location and order size. The fee will be communicated during checkout or order confirmation.

• Order Tracking: Once dispatched, you’ll receive a call or SMS with delivery updates.

🔄 Return & Exchange Policy

• Eligibility for Returns:

  • Items must be returned within 7 days of delivery.

  • Products must be unused, in original packaging, and in resellable condition.

• Non‑Returnable Items:

  • Customized or special‑order products.

  • Items marked final sale.

• Return Process:

  1. Contact us at +254 713 748385 with your order details.

  2. Our team will guide you through the return process.

  3. Approved returns can be exchanged or refunded.

• Return Costs:

  • Return shipping costs are the responsibility of the customer, unless the return is due to a damaged, defective, or wrong item received.

• Refunds:

  • Refunds are processed within 5–7 business days after we receive and inspect the returned item.

  • Refunds will be issued via the original payment method (e.g., M‑Pesa, bank transfer).

✅ Important Notes

• Please inspect your order upon delivery and notify us immediately if you receive a defective or incorrect item.

• Memand Home Interiors reserves the right to decline returns that do not meet the above conditions.

• For any questions, contact us at +254 713 748385.